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The 7 Best B2B Customer Support Software in 2020

Are you looking for the best B2B customer support software? You are in the right place. After a long time of research here we have listed the 7 best customer support software for your B2B Business. Let’s take a look at what is the best B2B customer care service software.

1. FreshDesk: Best B2B Customer Support Software

Freshdesk customer care software comes with a very reasonable price and a user-friendly interface. It’s Gamification feature is really great. It means if an agent completes tasks they will earn points, level up, win rewards. You can set this level, task, or reward and make changes if you want. This feature will speed up the work of your agents and enable your business to shine. The customer care support software comes in four paid editions with a free trial. The B2B customer care service software offers four different pricing plans and charges $15 to $90 per month/agent.

By using FreshDesk You can support customer support via email, phone, chat, and more. You can set rewards points based on customer sanctification on the call. The best part of the customer care software you can create a new email, contacts, and also complains by clicking the tab at the top of your computer or smartphone screen. You can use the software for both B2B and B2C. The application allows you to invite anyone- agents, colleagues, or external business partners to discuss and solve tickets. You can place an article to get help faster.

You can’t succeed in marketing if you can’t make sure your agents are doing the right thing. Customer care software allows you to monitor your team easily. But these features are only available at the highest pricing tiers.

2. Team Support

The next customer service support software for my preferred B2B marketing or business is Team Support. Team Support is a well-known name in the world of B2B marketing. The customer care software is the leading B2B focused customer experience solution and helps you to build satisfaction and loyalty. By using Team Support Customer care service software, you can monitor customer satisfaction and gauge overall customer health to be more proactive. The Team Support lets you quickly add notes to a customer record so every one of your organization who has the access gets the same information.

The best part of the customer care software is setting up is generally painless than others. You can easily integrate all the applications like- MailChimp, Zoho Reports, DropBox, and more you need for your B2B marketing.

Another best part of Team Support Customer care software is it is compatible with all major mobile platforms like iOS, Android, BlackBerry, and Windows Operating System. The B2B customer support software allows you to record the screen while you or your agent working. Team Support B2B customer care service software comes with a very reasonable price and exciting features such as live chat, screen recording, ticket management, ticket automation, and more.

Team Support comes with two different paid price plane for support desk and enterprise and costs $50 to $65 per agent. Customer care support software allows agents to work in a different group.

3. Zendesk

Zendesk is one of the most familiar names in the customer care service industry. The application helps transform your customer service into agents for customer relations and lead sources. The software is perfect for business in any size. Zendesk crosses over to CRM because it allows you to organize processes workflows and tracking of customer engagement.

Which one you or your customer need? email, chat, in-app support, social networking website, phone, or the web? The customer care service software comes with4 five different price plans, which range from $5 to $199 per month/agent.

It’s easy to set up and use. The customer care software comes with an attractive interface. But there has no analytics tool in the lowest tier and many users complain about unhelpful customer support.

 4. Intercom

If you are looking for a message based customer care service software then you can choose Intercom for your B2B business or marketing. In B2B customers like to get more information before buying a product or service. The platform utilizes intelligence and behavior to help businesses better, improve, benefit from customer communication. You can track your targeted customer’s data and events and also see what actions they do or not.

The best part of Intercom is you can get a complete picture of every customer including their social profile, location, contact details, company name, and more. You can also monitor how your campaigns are performing. The customer care software offers 14 days of a free trial. The intercom comes with four different pricing plans and costs $39 to $999 monthly.

5. Drift

The next B2b customer care service software I would like to recommend is Drift. It’s a breakthrough communication tool for both B2B and B2C. The software enables the sales team to communicate with prospects in a Google Chat like experience whenever they visit your company website. Its chat widget offers a very good user experience for your customer both on desktop and mobile. And it’s easy to switch between conversations with different tools and bots.

The software’s pricing is user-based and is good for different purposes like email, chat, video. The best part of Drift is the agent will be able to see profiles of the website visitors and also the old conversations. These features help to go back and check out past issues that the customer had. And you can set a chat widget to automatically display when you are offline. Some user complains the administrative tool is slow but from my side, there was no issue. For a better experience, you can take a free trial.

6. Gainsight

Gainsight is another popular name in the customer care service software world. Casin Green Says, Gainsight is a great tool for scaling your successful organization. The software features some amazing tools to guide your teams to deliver perfect and excellent CX throughout the customer lifecycle.

The best part of Gainsight is your team is getting some excellent collaboration tools like sharing, team views, timelining, share notes, to-dos in a location, and also integrated tools. The customer care service software also features intelligent text analytics and automated Playbooks for richer surveys.

But there has no fixed pricing list here. To get a price you have to fill up a form and submit with some of your basic information. They will send an offer through your email. But the pricing plan is based on per user, per month model. The B2B customer care software is compatible with iOS, Android, Windows Operating System.

7. Salesforce

Salesforce is one of the best CRM applications for growing business. The application features third party integrations and add-ons. The customer service software designed perfectly and it’s speedy, powerful, and highly customizable.

The customer care service software comes in four different pricing plans: Essential, Professional, Enterprise, and Unlimited. The Essential Plan allows up to five users and costs $25 only. By using Salesforce you can easily import data from Gmail, Google Sheets, Excel, and more.

What is customer care service Software?

Customer care service software is a type of application that helps customer support representatives or agents track, resolve, and report customer issues. Using this software, you can give your business customers a variety of services, product or service promotions, questions, or solutions to their various problems.

What is B2B?

B2B means Business to Business. B2B is a kind of Business model. It focuses on selling products or services to other businesses or organizations. In other words, the main goal of this business policy is to help other businesses gain momentum or success by providing for-profit products or services.

What is B2B Marketing?

B2B or business-to-business marketing means marketing your product or service to other businesses or organizations in the hope of making a profit.

What are the benefits of B2B marketing?

There are dozens of benefits if B2B marketing. Here are some of the benefits of B2B marketing:

  • Helps you to create a better end to end customer experience.
  • The best way to improving marketing return on investment.
  • B2B marketing helps to increase customer lifetime value.
  • You are getting a chance to give your team a competitive toolkit.
  • B2B marketing reduces customer churn.

Hey dude, this was about the Best B2B customer care service software. If you any words you can share with us. Let us know which B2B customer care service software you like most and what is the reason. Or if you have any other choice you can also share it with us.

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